The CONCIERGE INSURANCE GROUP Commitment
ACTIVE OVER PASSIVE
It may seem like a simple concept, but we put it top of mind in our work. That is, we hope to control situations by CAUSING things to happen rather than waiting to respond AFTER they happen. What this means, as an extension of our commitment to you and your highly valued clients, is that our concierge team members stay actively engaged, using resourcefulness and problem-solving skills routinely. It is our daily goal to move the process forward and make things happen.
Of course, there are times when stepping back and adapting to obstacles are important too. When unavoidable challenges occur, we will communicate openly with you and move in the most mutually-agreeable direction quickly.